Free Shipping, on all orders over $99AUD
I’ve placed an order, what is the next step?
- You will receive a confirmation email whilst your order is processing (payment confirmation).
- Once payment is confirmed, you will receive a tracking email containing a link to Australia Post.
- The tracking link you receive is the most up to date source for ascertaining the progress of your order.
- How long will my order take to reach Australia?
- Generally, delivery times are between one and three weeks.
- Once your order arrives in Australia it needs to clear customs.
- The next step is your order is distributed to Australia Post, it is then routed to a distribution centre. This is normal Australia Post procedure.
What if I do not see progress with my order?
- At times this can occur, it is generally due to lack of scanning and human error. This does not mean your order is not on its way.
What happens if my order is lost or not received?
- This is a rare occurrence, at times this is due to customers changing address or Australia Post issues.
- IF, it is deemed to be the consignee’s error eg. Wrong address provided your order will be reshipped to you at your expense for postage of $19.00 AUD only.
- In the case of Oz Meds Online error or even Australia Post or other shipping means, your order will be replaced, free of charge.
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