Common FAQs on Medicines and Delivery Process

Will I receive confirmation of my order?

Yes, you will receive an initial email once you have completed the checkout.  It will be noted as on hold until payment is cleared in our bank account.

If you do not receive your email, please check your SPAM or JUNK email folders. Or contact us.

When will I receive my order?

Generally, your order will arrive within 2-3 weeks. Once payment is received your tracking link will be emailed.

This link can be tracked via the Australia Post website.

For more information refer to our Shipping Policy

Will I receive a receipt for my purchase?

Yes, absolutely!  If it does fail to arrive quickly please check your junk or spam before worrying.

What if my order does not arrive?

In the first instance you should check your Australia Post tracking.  This may provide the answer.

Alternatively, please contact us and we will do our best to resolve the issue.  Please be aware that these issues are beyond our control.

Any orders lost by the postal system will be resent free of charge.

Will Customs intervene my importation?

Are my details secure?

Your details are protected, we do not share your information with any third party.

The website is protected by an SSL Certificate, this provides a secure connection.

For more information refer to our Privacy Policy

Do I need a prescription?

Yes, all medications are prescription only. Simply tick the check box on the checkout page to proceed with your order. A prescription may be requested if your importation is, in the rare event questioned by customs.

Where do the medications come from?

Your order will be dispatched from India by a licensed pharmacy.  All medications are manufactured by leading pharmaceutical companies.

Where are the medications made?

All medications are manufactured in India by leading pharmaceutical companies.  Who are regulated by the e CDSCO (Central Drugs Standard Control Organization).

India has a stellar reputation as leaders in the pharmaceutical industry.

Are generic medications safe?

Generic medications contain the same active ingredient as brand name medications.

The primary benefit of generic is the price.

Returns Policy

Please contact Oz Meds Online direct should you have any issues via the website. Please make sure you state the full reason for the claim.  You will be required to return the product to Oz Meds Online via a supplied address.

If your claim is accepted, we will replace the item with the exception of shipping.  Or provide a full refund upon receipt of returned goods.

We aim to answer all of your questions, if we’ve missed something, simply contact us