Common FAQs on Medicines and Delivery Process

Do I received confirmation of my order?

Yes, you will receive an initial email once your order is checked out. It will be noted as on hold until payment is cleared in our bank account.

If you do not receive your email, please check your SPAM or JUNK email folders. Or contact us.

When will I receive my order?

Generally, your order will arrive within 2-3 weeks. Once payment is received your tracking link will be emailed.

This link can be tracked via the Australia Post website.

For more information refer to our Shipping Policy

Will I receive a receipt for my purchase?

Yes, absolutely!  If it does fail to arrive quickly please check your junk or spam before worrying.

What if my item doesn't arrive?

Our customer will receive a tracking number this is sent by email once an order is despatched from India. By clicking or copy pasting the link you will be able to see your order’s progress.

All orders must be signed for. If no one is home at your delivery address when the postie arrives, your parcel will be taken to your local post office where it will await collection for 14 days.

On the odd occasion and reasons beyond our control, orders can go astray. If, in the unlikely event that your order does not arrive, simply Contact us and we will assist with locating it for you. Any undelivered orders will be resupplied free of charge.

Will Customs intervene my importation?

Generally no. We have a statement from Australian Customs reporting that they aren’t interested in Erectile Dysfunction medications coming into Australia by post in amounts up to a 3 month supply in one shipment – 90 pills (and you can import 15 months worth in any 12 month period).

Are my details secure?

Again, Yes, absolutely!  Oz Meds Online’s website has been built using correct protocols.  These include SSL Certificate, what this means to you is a digitally bound cryptographic key has been installed, this activates a padlock and provides a secure connection.  For your comfort secured by  128bit SSL technology.

For more information refer to our Privacy Policy

Do I need a prescription?

A prescription is necessary, taking any medication should be based on recommendation from your doctor.  A written prescription is important when importing generic erectile dysfunction pills or any other form of prescription medications.  This is not needed at OZMEDS Online checkout when completing your shopping cart.

Where do the ED meds come from?

Unashamedly India, the World’s leader in generic drugs

Are they manufactured in a controlled environment?

Yes. We use manufacturers from India for the supply of our medications. They are all licensed and registered multinational pharmaceutical companies in India.  And are major players in the supply of pharma to Australian chemist.

The CDSCO (Central Drugs Standard Control Organization) regulate Indian medicines including generic Viagra, generic Cialis, Levitra and other ED medications for erectile dysfunction. We only use Indian pharmaceutical companies that comply to these standards and regulations. These are no different to those set by the Therapeutic Goods Administration (TGA) Australia.

What are generic medications?

Generic medication is the same as a brand name medication. Its dose, strength, quality and active ingredients.  It is important to take any drugs as instructed by your medical practitioner.  The major benefit is they are much cheaper.

Returns Policy

Please contact Oz Meds Online direct should you have any issues via the website. Please make sure you state the full reason for the claim.  You will be required to return the product to Oz Meds Online via a supplied address.

If your claim is accepted, we will replace the item with the exception of shipping.  Or provide a full refund upon receipt of returned goods.

We aim to answer all of your questions, if we’ve missed something, simply contact us